Thursday, February 25, 2010

200 companies where you can skip the phone tree (plus ours, if you press “0” now)

If you’re like me, you like the secret passage or the express lane or the inside story.  So here’s a way to skip to head of the customer service line at dozens of companies. has done the work for us – and mapped out the automated phone trees of about 200 companies.  You just log on, click the department you want to reach, and Fonolo will make the call, navigate the system, and call you when it has reached your desired department.

I read that Inc. magazine gave it a trial; they reached a Citibank rep in less than 20 seconds with Fonolo, versus about 2 minutes when calling direct.  Fonolo has an iPhone app, too...

Now, want to go forward-fast to reach one of our Brand Innovators?  Dial 773/537-4600.

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