I enjoyed re-reading the TIME Person of the Year issue recently.  And in doing so, uncovered another case study for our N-of-8 customer interaction tool.
"In early 2011, David Simas, a former registrar of deeds in Taunton, 
Mass., who had become a senior White House aide, switched on what might 
be called one of the largest listening posts in U.S. history. 
"For months
 on end, two or three nights a week, Simas and his team secretly 
gathered voters in rented rooms across the swing states, eight at a 
time [emphasis added]...poked at their 
guinea pigs’ animal spirits, asked for confessions and played 
word-association games. 
"Live feeds of the focus groups were shown on computer screens at 
campaign headquarters in Chicago."
Monday, July 08, 2013
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