Did you know that our Neanderthal instincts overtake our behavior in the business world? That’s what I recently learned in an online business seminar. Sure, I was aware that some people were more possessive of their staplers. (Think about Milton in the movie Office Space.) But what I didn’t realize was that 3 other types of territorial behavior occur when employees perceive a threat in the work environment:
- Personal Defense
- Informational Manipulation
- Placement of Communication
Information manipulation is likened to a squirrel burying nuts. Confusion, distraction, and restriction are all forms of information manipulation. Withholding information needed to do a job, changing the subject, or restricting access are forms of this territorial behavior.
Placement of communication includes territorial behaviors that control access (eg, gatekeepers, screening calls and e-mails), create inconveniences (eg, offsite meeting, 6 am meetings, weekend calls), or simply noncompliance (eg, “Didn’t you get that? My e-mail must be acting up”).
The territory that is threatened may include information, associations (people), or decisions. For example, managers who feel their decisional territory is being threatened may be control freaks, change their minds often, and show favoritism by giving the best assignments to their supporters. Their employees are forced to be hyper-alert and flexible.
How should you address territorial behavior? Take 3 simple steps:
- Identify the territory being defended.
- Clarify that you’re not threatening the person’s right or claim to that territory.
- Explain why you’re in the person’s territory.
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