Wednesday, October 17, 2012

Roto: tour of museum and exhibit design studio with Columbus IDSA

On Saturday, I joined along with the Columbus chapter of IDSA & IxDA for a tour of the facilities and creative space of ROTO, a full-service design and production firm specializing in first-hand experiences for museums and entertainment venues. 

Roto has an award-winning design team and its own in-house exhibit engineering group.  We saw some of their work that includes interactive gadgets, immersive themed environments, content-rich interpretive exhibits, and dramatic story-driven attractions.

A few of the projects we discussed were 
  • Peoria Riverfront Museum
  • Children's Museum of Jordan
  • Smithsonian Institution National Museum of American History
  • Harley-Davidson Museum
  • Hard Rock Park, Orlando
  • Jim Henson Museum
  • COSI Columbus
Thanks to Roto for hosting the behind-the-scenes tour, and to Roto designers Mike Denison and Caroline Petitti for the insights.
 
Learn more about Roto and their approach at www.roto.com 

Take a look at some photos from the afternoon at Roto:

















Tuesday, October 16, 2012

83 Gallery event with Colors & Bottles: inspiring the creative side of my brain

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I really enjoyed my most recent painting event with Colors & Bottles held at 83 Gallery in the Short North district of Columbus.




This was my third time, and it keeps inspiring the creative side of my brain.

During this event, there was a specific painting taught by our instructor, Ratnamala, who is quite encouraging.

So when I wanted to interpret the painting in my own style, she said “whatever you wish,” then shared some tips to make me feel comfortable with my technique.

Colors & Bottles mission is to offer a relaxed, welcoming, stress-free, social art experience for anyone and everyone of all skill levels. Certainly that’s been how I’ve felt -- comfortable, social, no-pressure, encouraging, and entertaining.

It was great to meet and talk with Jessica Burley, founder and president of Colors & Bottles.  She is the heart, passion, drive and determination behind its success.

“I wanted to start an organization that not only offered an artistic stress outlet for people but I wanted to structure my business in a way that could create jobs for Artists and Art lovers,” Jessica says. “The idea of hosting events in various hip locations was a perfect, yet fun, solution to help support and grow local communities. This idea allows for our host small businesses to get people in their door to market, sell and promote their products. We truly believe that if everyone supports each other and works together than we can all help build strong, successful and happy communities.”

Colors & Bottles is now in 9 cities nationwide and employs 137 artists and contractors.



























Monday, October 15, 2012

5 views on how to inspire team that's failed


What do you say to a team that has failed?

Here are five expert perspectives -- in their own words -- from:



  1. Sam Calagione, Founder and President, Dogfish Head Craft Brewery  http://www.fastcompany.com/mba/profile/sam-calagione
  2. Stephan Durach, Head BMW Technology Office http://www.fastcompany.com/mba/profile/stephan-durach
  3. John P. Kotter, Chief Innovation Officer, Kotter International http://www.fastcompany.com/mba/profile/john-p-kotter
  4. Joy Anderson, President and Founder, Criterion Ventures http://www.fastcompany.com/mba/video/mba1344/joy-anderson
  5. Ann Hand, CEO, Project Frog http://www.fastcompany.com/mba/profile/ann-hand 

Tuesday, October 09, 2012

2 masterminds in "Creative Engines" share insights on innovation


Monday night, I had the chance to see and hear two creative masterminds in conversation focusing on innovation and creativity.

  • Sergio Marchionne is chairman and CEO of Chrysler Group LLC and CEO of Fiat S.p.A.  Marchionne is credited with turning Chrysler Group and Fiat around.
  • John Jay, a Columbus native and Ohio State alum, is co-global creative director for advertising agency Wieden+Kennedy, the agency that developed the “Imported from Detroit” Super Bowl ad campaigns for Chrysler that made a worldwide splash.

In this event, Marchionne and Jay met each other personally for the first time – then discussed topics that included the powerful impact of innovative design and bold creative practice on successful businesses and, by extension, the American economy, as well as the complex and challenging process of reshaping a brand, and more.

Here are a few highlights from my personal notes:

“Talk is cheap, except in a 2-minute commercial during halftime of the Super Bowl.”

“We used a composer in Portland for the music track; now she’s a punk artist.”

“Clint first said he’d do the commercial but didn’t want to show any cars.  I told him I sold cars for a living.”

“In 2009, no one bet a dollar on our survival.”

“I challenged our organization to launch 16 new products, that now account for 75% of our sales.  We’ve paid back the government loans, with interest, 6 years ahead of schedule.”

“We tapped into the mindset of the country.  If Chrysler could do it, so could I.”

“Our leadership model requires two things:  lead change and lead people.”

From Eminem song, Lose Yourself:

Look, if you had one shot, one opportunity
To seize everything you ever wanted
One moment
Would you capture it or just let it slip?


Marchionne joined Fiat in 2004, returning it to profitability in 2005 after four straight years of losses, and spearheaded Fiat’s strategic alliance with Chrysler in 2009 with the support of U.S. and Canadian government and trade unions. A little over two years later, following its emergence from Chapter 11, Chrysler Group returned to profitability; in June of this year, sales were up 20 percent from the previous year.

This event is presented in conjunction with the 200Columbus bicentennial celebrations, honoring the creative spirit of Columbus. It is also the final event in the eight-day idUS international design festival, taking place in Columbus in October.

In conjunction with the event, 3 cars were parked in front of the Wexner Center Plaza:   the Chrysler 200S Convertible, the Dodge Dart Limited, and the Fiat 500.

Thursday, October 04, 2012

7 viewpoints on Asia’s Brand of Leadership: topics from the SHAPE THE WORLD conference

Asia is home to the world’s fastest growing economies, yet many feel that Asian thinking does not shape its markets.

Asian leaders will share ideas in business, design and world affairs at the upcoming SHAPE THE WORLD Conference on Monday, October 22 at The Fullerton Hotel in Singapore.

“How can our organisations emerge as leaders in this changing business landscape?” asks the conference leaders, “What will it take to seize the mantle of leadership and shape the world socially, politically and economically?”

Here are 7 topics about the role of Asian brands in shaping a new Asia and how a new mindset needs to emerge to truly lead. 

1. What is Asia’s Brand of Leadership? 
Are we prepared for Asia to lead?
Mr Lawrence Chong, Chief Executive Officer at Consulus, Singapore 

2. A New Asia Requires a New Philosophy 
The unique trait of Southeast Asian organisations is our inclusiveness. Can that be relevant in the business world? Instead of rushing to adopt Western business approaches, learn about how Asian values can guide our approach in grooming business leaders.
Prof Dr M Din Syamsuddin, Chairman at Muhammadiyah, Indonesia 

3. Asian Leadership Requires Innovation 
Why is innovation necessary for Asian companies? Understand how to grow your business value chain, increase profit margins and drive overall performance.
Dr Low Lee Yong, Founder and CEO at MHC Asia Group, Singapore 

4. Panel Discussion: How Can We Create More Asian Leaders? 
Asians are known for being good managers, not good creators. To lead the market instead of waiting for the West to create demand, we need to secure talents to grow the enterprise. Hear from a panel of business leaders about how we can create an environment that will attract, nurture and retain leaders throughout the organisation.
Moderator: Mr. Idris T. Vasi, Chief Executive Officer at DST Group, Brunei Darussalam
Panelists:
Prof Dr M Din Syamsuddin, Chairman at Muhammadiyah, Indonesia
Dr Low Lee Yong, Founder and CEO at MHC Asia Group, Singapore
Mr Adrian Mok, Managing Director at Hivelocity Pte Ltd, Singapore
Mr Lawrence Chong, Chief Executive Officer at Consulus, Singapore 

5. Imagining new ways for the Asian Sport 
What is the role of branding in transforming the industry? Hear how a purpose-driven brand has built brand association through leveraging events and experience design.
Mr Adrian Mok, Managing Director at Hivelocity Pte Ltd 

6. Nurturing Leaders within Our Organisations 
Traditional HR investments end up being a large cost when employees you’ve carefully groomed leaves for a rival. Looking at it from a different angle, how can you align personal agenda and motivations with company values to grow talents within? This session will leave you with ideas and tools you will need to develop the leaders your organisation needs.
Ms Helena Pham, Senior Manager at Consulus, Vietnam 

7. Creating a Unique Culture to Drive Business Performance 
Core values are more than an aspiration and can be used to guide human behaviour within the organisation. Learn through case examples how company policies can create an intrinsic motivation for employees to work towards the goals of the organisation and increase business productivity.
Ms Tang Ying Chun, Strategy Manager at Consulus, Singapore

You can learn more at www.consulus.com/seminars

In October 2008, I was fortunate to receive a Brand Leadership Award from the Asia Brand Summit.  And as I've continued to work with clients all around the Asia Pacific region -- from India, China, Singapore, Philippines, Taiwan, Korea, and more -- I have enjoyed the many perspectives on successful brand strategies.

Friday, September 28, 2012

5 C’s of "discover" -- and how social media monitoring is applied

On Monday, I posted an article on my agency blog on tools to analyze the social media environment.

I shared some details on the social insights listening methods we can use in each of the 5C’s:
  1.  Category – Document the language used by customers to describe the class, mechanisms of disease, modes of action, and the dynamics of care.  Capture both the words and visuals found throughout social media.  Analyze the frequency of use, as well as the context.
  2.  Competition – Audit competitive online promotions.  Moreover, verify customers’ positives responses or negative reactions (using social media monitoring tools, such as Atlerian SM2 and Scoutlabs).
  3.  Clinical – Compare and contrast how audiences are talking on social platforms.  Uncover opportunities for message clarity about the disease and treatment options.  Monitor products in the pipeline through social reaction to press releases, clinical trial updates, and investor communication.
  4.  Customer – Evaluate forums where like-minded physicians are gathering or patients with similar conditions are interacting.  Identify channels for community management, content planning, and media engagement. Target the diverse stakeholders who are potentially impacting information and decisions of the customers.
  5.  Culture – Assess social exchanges in broader cultural contexts, such as payer environments, practice settings, legal controversies, or patient advocacy positions.
Read more about this, along with a recent example of this kind of listening, on the "Brand Liberator" blog at GSW Worldwide.

Thursday, September 27, 2012

6 research tools we’ve used lately to leverage social media in Discover stage

 Earlier this week, I posted a blog for my agency on ways to use social media to LISTEN, not just share.

At the heart of an account planner’s role is the ability to listen to what customers knows about a brand, how they feel about it, and how they use it.

That’s why we always have looked for new and better techniques to understand what they like, what they say to their friends, what they associate the brand with, and how they experience the brand – all in hopes of moving toward brand loyalty.

No wonder social media insight is proving such a powerful qualitative research modality.

Today, account planners can observe and learn from online communities by following the real-world conversations that take place there. Through networks (LinkedIn, Facebook), blogs, forums (WebMD, PatientsLikeMe), bookmarking (StumbleUpon, del.icio.us), podcasts, visual content communities (Flickr, Pinterest, YouTube), and micro-blogs (Twitter), we can construct a more complete picture of how a brand fits into a customer’s life.

In addition social conversations already taking place, we can use social media platforms to create our own source of customer research. Here are just a few tools we’ve used lately in our Discover stage with clients:
  1. Online focus groups
  2. Webcam one-on-one interviews
  3. Content monitoring services and text analysis software
  4. Keyword search analysis
  5. SEO and linking research
  6. Brand story and concept evaluation surveys
Read more by clicking on the "Brand Liberator" blog post at GSW Worldwide

Monday, September 24, 2012

N-of-8 case study: Exanta (ximlegagatran) for anticoagulation

I was thinking back to the big ideas that often emerge from N-of-8 story development.

Many of these need more rigorous study. Of course, a great brand story must be supported by the science and must navigate treacherous regulatory waters.

One agent, Exanta (ximelagatran) looked quite promising as a new anticoagulation agent with less need for monitoring than the standard treatment, warfarin.   

This story seemed to be upheld in progressing clinical studies, right up until the FDA reviewed the submission for Exanta and rejected it. 

According to reports, the FDA did not approve ximelagatran primarily for safety reasons related to the drug's effect on liver function in 6% - 12% of patients taking ximelagatran for at least 3 to 6 months. 

However, the FDA failed to recognize the efficacy of ximelagatran, which was supported by the literature and was uniformly recognized by experts in the field.  Plus, its position on this specific agent also erected almost insurmountable hurdles for new drug development in the entire field.

Until recently.

It's very interesting to watch the novel oral anticoagulants enter the market with this backdrop.

Monday, September 17, 2012

9 Environments that control you -- and how to take control of them

The environments that we live in—all 9 of them—either inspire us or expire us. 

They facilitate our success or they detract from our success. They energize us or they drain us. They relax us or they stress us. 

The good news, writes Jack Canfield, is that we have a lot of control of the environments that affect us. We can de-clutter our office, create better filing systems, paint a wall, redecorate a room, clean out the garage, join a health club, hire a personal trainer, buy a treadmill or some free weights, join a yoga class, join a mastermind group, move to a new area, take walks in the park, schedule more time with friends, stop hanging out with negative people, hire a coach, hire a financial planner, join an investment club, feng shui your home or apartment, or subscribe to a positive magazine. 

Jack  says, "While it is true that our environments exert a lot of control over our feelings and behavior, we have the power to create environments that positively impact us."

The only thing you can do to transform an environment is to add something (a new person, a new piece of equipment, a new belief), delete something (a negative person, the TV from your bedroom, a self-limiting belief, clutter), or modify something (paint a room, set a boundary with a family member, change where you eat dinner).

As you review the 9 environments that constantly surround you in your life, ask yourself:

"What could I add, delete or modify in each of these environments that would contribute to my success or enhance the quality of my life?"

See the full list at www.jackcanfield.com

Sunday, September 16, 2012

3 videos from The Great Mohican Pow-Wow


Pow-Wow time is the Native American people’s way of meeting together, to join in dancing, signing, and visiting renewing old friendships and make new ones. 

This is a time to renew thought of the old ways and to preserve a rich heritage.

Pow-Wow singers are very important figures in the Native American culture. Without them there would be no dancing. The songs are of many varieties, from religion to war to social. As various tribes gathered together, they would share their sings, often changing the songs so signers of different tribes could join. With these changes came the use of “vocables” to replace the words of the old songs. Thus, some songs today are sung in vocables with no words. Yet they still hold special meaning to those who know the song. Many songs are still sung in native tongue either newly composed or revivals of old songs. These songs are reminders to the Indian people of their ways of rich heritage.

Dancers have always been a very important part of the life of the American Indian. Most dancers seen at the Pow-Wows today are social dances which might have had different meanings in earlier days. 

Although dance styles and content have changes, their meaning and importance has not. 

The outfits worn by dancers, like the style of clothing today evolve over time; it is not a stagnant culture, but a vibrant and changing way of life.


Thursday, September 13, 2012

4 decades of music in one evening: Crosby, Stills & Nash at Idaho Botanical Gardens

More than four decades since CSN first harmonized in Laurel Canyon -- and played their first concert as a trio at the legendary Woodstock festival -- its members continue a creative partnership that is one of the most influential and enduring in music.

David Crosby, Stephen Stills, and Graham Nash have each been inducted into the Rock and Roll Hall of Fame two times-once with Crosby, Stills & Nash, and a second time with The Byrds, Buffalo Springfield, and The Hollies, respectively.

They have also been inducted into the Songwriter's Hall of Fame, with the honor recognizing both CSN as a group, and each member as individual solo artists.


Tuesday, September 11, 2012

Global blog readers expand my horizons for innovation

I always enjoy seeing where my blog readers are coming from.




Just in the last day or so, we’ve had visitors from US locations, including:
  • Alexandria, Virginia
  • Baltimore, Maryland
  • Cedar City, Utah 
  • Ithaca, New York
  • Phoenix, Arizona
  • Pittsburgh, Pennsylvania 
  • San Diego, California
  • Sturbridge, Massachusetts
  • Sunnyvale, California
  • Troy, Ohio
And we’ve had visitors from locations all over the world, such as:
  • Bombay, Maharashtra
  • Den Haag, Zuid-Holland
  • Hanoi, Vietnam
  • Johannesburg, South Africa
  • Leicester, United Kingdom
  • Lima, Peru
  • Samokov, Macedonia
  • Santiago, Chile
  • Singapore, Singapore
  • Sydney, Australia

Monday, September 10, 2012

1,674 works at the MAC Museum of Rio, Brazil

During my trip this summer to Rio, I spent my last afternoon at the Niterói Contemporary Art Museum (Museu de Arte Contemporânea de Niterói), or MAC.

It is situated in the city of Niterói, Brazil, and is one of the city’s main landmarks.

The idea of building a contemporary art museum came about in 1991 when Joao Leao Sattamini Neto offered his collection in the city of Niteroi, including works by the leading names in Brazilian art from the last 60 years. 

The Niteroi Town Hall began constructing Oscar Niemeyer’s architectonic design in 1992, and the museum was officially opened on September 2, 1996. 

Its privileged location provides a panoramic view of the Guanabara Bay, featuring monuments and landmarks in al directions, such as the Santa Cruz Fort, Boa Viagem Island with its age-old church, in Niteroi, and Corcovado and Sugarloaf Mountain, in Rio de Janeiro.

The MAC de Niteroi collection is composed of 1,118 works in the Sattamini Collection and 556 works in the museum’s own collection, gathered through donations and acquisitions, and features artists such as:
  • Abraham Palatnik
  • Amilcar de Castro
  • Anna Bella Geiger
  • Antionio Dias
  • Antonio Manuel
  • Artur Barrio
  • Beatriz Milhazes
  • Carlos Vergara
  • Carlos Zilio
  • Cildo Meireles
  • Daniel Senise
  • Farnese de Andrade
  • Flavio Shiro
  • Felipe Barbosa
  • Franz Weirssmann
  • Helio Oiticica
  • Iole de Freitas,
  • Jorge Guinle
  • Lygia Clark
  • Lygia Pape
  • Leda Catunda
  • Mira Schendel
  • Nelson Leirner
  • Oscar Niemeyer
  • Raimundo Colares
  • Roberto Magalhaes
  • Rubens Gerchman
  • Sergio Camargo
  • Tomie Ohtake
  • Tunga
  • Victor Arruda
  • Waltercio Caldas





Tuesday, August 14, 2012

Idaho's innovation in illustrating the vital role beavers play in ecosystems

Creativity can be seen in all sorts of endeavors.  Like changing perceptions of beavers and the critical role they play in the ecosystem, emphasizing the value of beaver as a watershed management tool.

In the 1940’s Idaho’s Department of Fish and Game embarked on an effort both large in scale and kooky in method.

Finding long, dusty overland trips too hard on the beavers, the department instead packed pairs of the animals into crates, loaded them onto airplanes bound for drought-stricken corners of the state, and dropped them by parachute.  (The crates were rigged to open on impact.) 

The endeavor was apparently a success: a 1950 report notes that of the 76 beavers airdropped in the fall of 1948, only one fell to its death; the others began building dams and homes and founding colonies, which can grow as large as a dozen or so beavers.

Idaho’s strategy has since been validated by dozens of scientific studies illustrating the vital role beavers play in ecosystems.  Their dams create ponds and wetlands that retain rainwater and snowmelt, and while beaver ponds themselves are shallow little affairs, research has shown that they help preserve groundwater, allowing vegetation and trees to flourish and increasing biodiversity.   

According to one study, the amount of fresh water a single colony adds to a local ecosystem each day is the equivalent of at least a once-in-200-years flood event.

Read more about one program at adopt-a-beaver-campaign

Thursday, August 09, 2012

Innovation is…


Smartpones with apps that help you choose paint colors.   

Robotlike vacuums that zoom around floors.   

Websites that practically design your rooms.   

That’s innovation, all right.   

But to us, innovation isn’t just the whiz-bang stuff.   

It’s anything that streamlines and inspires.   

In this blog, I celebrate advances big and small.   

You see some of the people, products, and services that are changing the way we live.   

And you might be surprised that some of our innovators favorite things are refreshingly old-school.   

After all, innovation is really whatever is revolutionary to you.


Listen to an audio review at www.airsla.org/broadcasts/BetterHomes

Tuesday, August 07, 2012

N-of-8 helped articulate vision of Baxter as emerging leader in Regenerative Medicine

My work with the Cellular Therapies business unit of Baxter Healthcare Corporation is an important case study in which the N-of-8 tool helped articulate a vision of Baxter as an emerging leader in Regenerative Medicine.

As it was initiating a major Phase II clinical trial for the advancement of stem cell therapy, Baxter Cellular Therapies was preparing to exhibit at the 2006 American Heart Association’s annual conference. Although current interest in stem cell therapy was high, it was often misunderstood.

With a market early in its development, a novel approach was needed to differentiate Baxter Cellular Therapies from its competitors, all relatively small, unknown start-up companies. On the one hand, Baxter was uniquely poised to distinguish itself by lever- aging its size, scope, and name recognition.

On the other hand, the AHA meeting was dominated by giant players with mega-brands, leaving little room for early phase research to get noticed.

Metrics for success included:
  • Increased awareness and interest among interventional cardiologists
  • Established connections with new potential major investigators
  • Recognition of Baxter Cellular Therapies as a credible and trusted emerging leader in Regenerative Medicine
Instead of applying a traditional pre-marketing approach, we worked with the team at Baxter Cellular Therapies to find a different strategy using N-of-8.
  1. First, Baxter would position itself as category leader, one that would be seen as a central source of information in the field of regenerative medicine.
  2. Next, we would help co-brand a scientific booth with The Angiogenesis Foundation to establish third-party credibility with one of the foremost authorities in angiogenic therapeutics and research.
  3. Finally, we helped create a series of highly clinical, scientific presentations, enlisting an expert panel of investigators. As the main booth draw, these “live” and interactive presentations were presented every hour, on-the-hour, during the convention. These speakers are central to creating “evangelists” in the field to further establish interest in the Baxter research.
Prior to the convention, attendees received multiple e-invitations from the expert panel to learn about advances in cellular therapy trials and potential applications in cardiovascular disease.

During the conference, attendees were asked to complete a brief survey to assess the derived value of the information presented and to gauge their level of interest. In gratitude, attendees received a branded flash drive that contained unique graphics, teaching slides, and PDFs of 32 published clinical papers in cellular therapy.

Booth attendance exceeded the conference goals — achieving 5 times the desired traffic.

As a result, a database with more than 800 physicians at leading institutions was created with a majority of attendees requesting future updates from Baxter.  Equally important were the connections made with several potential major investigators.

Monday, August 06, 2012

2 pronged approach to DTC: ULORIC campaign

This is an excerpt from a campaign profile by Matthew Arnold, in Medical Marketing & Media.






As the first new product for gout on the market in four decades, the Uloric team had some work to do in educating patients about how the disease works and available treatments.

“Our campaign was really focused on targeting patients who were on treatment but were still experiencing flares,” says Heidi Gillmore, marketing director for Uloric. “There was a big awareness gap because of the fact that there's been no new innovation in the category for decades, and therefore no promotion happening. There was really a lack of credible resources on the Internet.”

While the disease is most often treated by primary care physicians, the market for gout drugs is a niche one, with around eight million adults diagnosed in the US, and just short of three million treated chronically.

Because there's a lot of co-morbidity, the topic often fails to come up during doctor visits, as more immediate health concerns predominate. Around half of those on treatment are still experiencing flares, according to Takeda's research, which also found poor patient understanding of the role of hyperuricemia, the underlying metabolic condition treated by Uloric, in gout.

“So that fed into our strategy behind doing a really broad-based, multichannel, branded and unbranded campaign to both educate on the disease state and introduce the brand as an option to these patients,” says Gillmore. 

Takeda took a two-pronged approach:
  1. Unbranded ads that featured a real doctor talking about the role that uric acid plays in gout along with the tagline “Gout can attack silently even between flares.” 
  2. Branded ads feature patients lugging around a large flask of liquid that serves as a metaphor for uric acid reduction. 
Both efforts drive viewers to goutinfo.com. The brand is now moving to put more emphasis on relationship marketing.

“Now that we've built this awareness level, we're really trying to drive more dialogue between patients and physicians,” says Gillmore. “So we're starting to step away from the awareness-building vehicles like the TV ads and center more on the action vehicles—online and in-office media.”

Gout is one of the most-searched conditions, says Gillmore, and Takeda research has shown that four out of five patients searching for gout info online are currently suffering a gout attack.

“They're having pain and they're trying to seek out solutions at that time, so we really try and leverage that as much as possible, because that was something we identified at our launch that, because of the lack of innovation in the category, there was a lack of credible resources on the Internet for patients to turn to. So you search on ‘gout' and you're getting a lot of home remedies and those types of things.”

Takeda's Gout.com is the destination for its unbranded efforts, while its Gout Smart program offers interactive discussion guides and other features aimed at getting patients into treatment.