The best way to understand your brand's customers

on Listening

"The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them." 

- Ralph Nichols

Inspiration for listening

on Listening

"When people talk, listen completely. Most people never listen." 

- Ernest Hemingway

5 new conversation habits and active listening: improving your personal interaction

Listening requires more than opening your ears.

In my continuing series of blogs on optimizing personal interactions, here’s is some advice for business managers on smart conversation habits.




It comes from Bernard Ferrari in his new book, Power Listening: Mastering the Most Critical Business Skill of All.

Here are five practices to try:

1. Show Respect
2. Listen to Everyone
3. Be Quiet
4. Understand emotions
5. Ask Questions

 You can read more at SPIRIT Magazine.